IMPLEMENTASI ADMINISTRASI PUBLIK DALAM PELAYANAN PEKERJA MIGRAN INDONESIA DAN KARTU KUNING DI DINAS TENAGA KERJA KOTA MATARAM

Abstrak

Kegiatan pengabdian kepada masyarakat merupakan salah satu bentuk kegiatan pembelajaran yang memberikan wawasan serta pengalaman praktik kepada mahasiswa mengenai aktivitas nyata di dunia kerja yang dilaksanakan selama satu bulan lebih. Dinas Tenaga Kerja Kota Mataram merupakan instansi pemerintah yang memiliki peran penting dalam penyelenggaraan pelayanan publik di bidang ketenagakerjaan, khususnya dalam pelayanan Pekerja Migran Indonesia (PMI) dan pembuatan Kartu Pencari Kerja (AK-1/Kartu Kuning). Dalam era modernisasi pelayanan publik, Dinas Tenaga Kerja Kota Mataram terus berupaya meningkatkan kualitas pelayanan melalui penerapan prinsip administrasi publik yang efektif, efisien, dan responsif terhadap kebutuhan masyarakat.Selama pelaksanaan magang, mahasiswa memperoleh gambaran secara langsung mengenai implementasi administrasi publik dalam proses pelayanan Pekerja Migran indonesia dan Kartu Kuning, mulai dari prosedur administrasi, penggunaan sistem pelayanan, hingga interaksi dengan masyarakat. Dari sisi mahasiswa, instansi, maupun perguruan tinggi terdapat keterkaitan yang saling mendukung, meskipun dalam pelaksanaannya masih ditemukan beberapa hambatan seperti keterbatasan sarana prasarana dan kendala teknis. Namun demikian, kegiatan magang ini memberikan pengalaman berharga serta meningkatkan pemahaman mahasiswa terhadap praktik administrasi publik di lapangan dengan bimbingan dosen pembimbing dan mentor instansi.

Community service is a form of learning activity that provides students with insight and practical experience in real-world work activities, conducted over a month. The Mataram City Manpower Office is a government agency that plays a crucial role in providing public services in the employment sector, particularly in providing services for Indonesian Migrant Workers (PMI) and issuing Job Seeker Cards (AK-1/Yellow Cards). In the era of modernizing public services, the Mataram City Manpower Office continuously strives to improve service quality by applying the principles of effective, efficient, and responsive public administration to community needs.During the internship, students gained a firsthand understanding of the implementation of public administration in the process of providing services for Indonesian Migrant Workers and Yellow Cards, from administrative procedures and the use of service systems to interactions with the public. There was a mutually supportive relationship between the students, the agency, and the university, although some challenges, such as limited infrastructure and technical constraints, were encountered during implementation. Nevertheless, this internship provided valuable experience and enhanced students' understanding of public administration practices in the field, under the guidance of their supervisors and agency mentors.