HUBUNGAN NURSES RESPONSIVENESS DENGAN PATIENT SATISFACTION DI INSTALASI RAWAT INAP RUMAH SAKIT PARU JEMBER

Abstrak

Latar Belakang: Daya tanggap (responsiveness), merupakan kesediaan dan kemampuan para karyawan untuk membantu para pasien dan merespon permintaan mereka dengan tanggap, menginformasikan jasa secara tepat. Nurses responsiveness mengacu pada kecepatan dan ketepatan perawat secara keseluruhan, kemampuan mereka memberikan informasi kepada pasien tentang prosedur keperawatan, dan kecepatan perawat dalam menanggapi permintaan bantuan pasien dan keluarga selama pemberian asuhan keperawatan yang dilakukan oleh perawat. Tujuan: Mengidentifikasi Hubungan Nurses Responsiveness dengan Patient Satisfaction di Instalasi Rawat Inap Rumah Sakit Paru Jember. Metode: Penelitian ini menerapkan desain penelitian korelasi dengan pendekatan Studi Cross-Sectional dengan jumlah sampel sebanyak 60 responden rawat inap ruang tulip Rumah Sakit Paru Jember yang diambil menggunakan teknik quota sampling. Instrumen pada penelitian ini berupa kuesioner. Hasil: Ditemukan dari 10 responden menyatakan kurang tanggap dengan 80% merasa tidak puas dan 20% merasa puas. 50 responden menyatakan tanggap  dengan 94% nya merasa puas. Uji statistik dimensi responsiveness dengan patient satisfaction menggunakan spearman rank (rho) dengan α = 0,05 didapatkan p value = 0,000 dan r = 0,944 yang artinya dimensi responsiveness memiliki hubungan dalam kategori sangat kuat dengan patient satisfaction. Simpulan: Semakin baik nurses responsiveness yang diberikan maka patient satisfaction akan meningkat.

Background: Responsiveness, is the willingness and ability of employees to help patients and respond to their requests responsively, informing services appropriately. Nurses responsiveness refers to the overall speed and accuracy of nurses, their ability to provide information to patients about nursing procedures, and the speed of nurses in responding to requests for assistance from patients and families during the provision of nursing care carried out by nurses. Objective: To identify the relationship between Nurses Responsiveness and Patient Satisfaction in the Inpatient Installation of Jember Lung Hospital. Method: This study applies a correlation research design with a Cross-Sectional Study approach with a sample size of 60 inpatient respondents in the Tulip Room of Jember Lung Hospital taken using the quota sampling technique. The instrument in this study was a questionnaire. Results: It was found that 10 respondents stated that they were less responsive with 80% feeling dissatisfied and 20% feeling satisfied. 50 respondents stated that they were responsive with 94% of them feeling satisfied. Statistical test of responsiveness dimension with patient satisfaction using spearman rank (rho) with α = 0.05 obtained p value = 0.000 and r = 0.944 which means that responsiveness dimension has a very strong relationship with patient satisfaction. Conclusion: The better the nurses responsiveness given, the patient satisfaction will increase.